Delivery
We usually have all current titles in stock for immediate despatch via Royal Mail, and your order will normally be with you within 5-7 working days. However, as our limited edition books are hand-bound this may not always be possible, and in this event we will inform you of any delay in delivery. For UK orders a charge of £3.00 is made for postage and packing. Overseas postage will be sent airmail. If you are ordering from overseas, please add the required postage supplement to the quoted price of the book. The postage price to Europe is £5.50 and for the Rest of the World £15.00. Please note that overseas postage charges are under review and it may be necessary to amend these charges with an incremental charge per book. If you wish to make an order for multiple books from overseas and would like us to look into postage options that may be cheaper than airmail, please email your request to books@medlarpress.com. If you require a book urgently please call our office on 01691 623225 (we can normally offer a Special Delivery option for an additional charge of £3.50).
Ordering from the US or Canada
Orders can be made through our UK site and will incur a £15 postage charge. Alternatively, Medlar books are available in the States from Callahan Books, in Peterborough, New Hampshire.
Please contact:
Callahan and Company
PO Box 505, Peterborough,
New Hampshire 03458, USA
E-mail: ken@callahanbooks.com
Telephone: 603 924 3726
Reserving Copies of Books
It is not necessary to send money in advance to reserve a copy of any forthcoming title. Simply reserve online, by telephone or e-mail, or confirm your interest by post. We will then reserve a copy, and will contact you on publication to let you know that the title is available to order online. (In the case of limited editions we may request payment details in advance by phone but such payments will not be debited or banked until the book is ready for despatch.) Please note that in the case of hand-numbered limited editions we allocate numbers in the order in which requests are received.
Problems with website ordering?
If you have problems with ordering online please don't hesitate to contact us by email at books@medlarpress.com or by phone on 01691 623225. We will try to resolve the problem or can take your order by phone, whichever you prefer. Please note that our secure payment pages operate from the Medlar Press website. For back copy and subscription purchases you will automatically be relocated to the Medlar site for secure payment. If you have logged on to the Waterlog site and are trying to order Medlar books you may find you have to return to the home page and click on the Medlar logo to enter the Medlar site.
GOOGLE CHROME CHECKOUT PROBLEMS - Unfortunately we are finding that customers using Google Chrome are having problems at checkout on our site - and are repeatedly asked for a shipping address. We will work on this issue, as we believe that Chrome have issued some patches to rectify this type of problem, but for the moment would ask customers to use an alternative browser - eg, Safari, Internet Explorer, Firefox. We apologise for any inconvenience this may cause.
The Medlar Press Guarantee
If you find that anything you have bought is not satisfactory, or is damaged in transit, please return it to us (in the same or similar quality packaging) within seven days. Please contact us for our FREEPOST returns address. We will immediately refund your money in full, or replace the item, whichever you prefer. Our guarantee is in addition to your statutory rights.
The Medlar Press makes every effort to ensure that prices are correct at the time of going to press. Publication dates, prices, specifications and availability of all books featured are subject to alteration or cancellation at the publisher's discretion. You will be notified of any changes before your order is processed.
We don't ask specifically for feedback on orders but for those of you who may be concerned about ordering online from a company you don't know, you may like to see a handful of customer comments. You may also like to see the positive feedback on our Amazon and Ebay profiles.
Customer comments:
'The book arrived today and I am very pleased with it. I am most impressed with the way that Medlar does business.'
'I am very pleased with both the book and the service.'
'I have found your website simple to use and ordering, delivery and communications to be first class. Thank-you for restoring my faith in on-line shopping!'
'In todays world its nice to find somebody with old fashioned values'
'I would like to say thank you for the truly lovely books that I have ordered over the past year or two,or is it three or four? They really are little gems, the quality is of a high standard and the service is very prompt indeed.'
'Thank you for the very quick delivery of this fishing book . . . Very impressed by the service.'
Secure Ordering
Shopping using a card has now become an accepted way to pay for goods or services. We are all comfortable with handing our card to a shop assistant or waiter, or giving our card details to someone on the other end of the telephone.
Many people, however, are still uneasy about putting card details into a website, as they are not sure what is happening to the information they are submitting or where it is going.
When you shop with the Medlar Press, who uses SECPay, you can be assured that your card details are securely encrypted during transport over the Internet so no one can read your card information. The card details are only transported to a Bank to authorise your purchase.
SECPay guarantees that they will never: Pass on your financial details
- Pass on any personal information gathered when you place an order
- Sell or rent your details, you will never receive junk mail as a result of using SECPay
- Leave invasive technologies such as cookies on your machine
- Exploit your details in any way
